Shipping & Returns

At Parfum De Roman, we are committed to delivering your orders safely, efficiently, and on time. Please read our Shipping & Delivery Policy carefully before placing your order.

Shipping Coverage

Parfum De Roman currently delivers throughout the United Arab Emirates and to selected international destinations, subject to courier availability and applicable regulations.

International shipments may be restricted in certain countries due to customs regulations, transportation restrictions, or local laws.

Order Processing

  • Orders placed before 3:00 PM (UAE Time) on business days are typically processed the same day.
  • Orders placed after 3:00 PM, on weekends, or on UAE public holidays will be processed on the next business day.
  • During promotional campaigns, holidays, or peak shopping periods, order processing may take slightly longer.

Delivery Time

Within the UAE

  • Major Cities: Next working day delivery.
  • Remote Areas: 2–4 working days.

International Orders

International deliveries generally arrive within 5–10 working days, depending on the destination country, customs clearance, and courier services.

Please note that delivery timelines are estimates and may vary due to unforeseen circumstances.

Shipping Charges

Shipping fees are calculated during checkout.

  • Free UAE Shipping on orders of AED 85 or above.
  • International shipping charges vary based on destination, weight, and courier rates.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email or SMS containing your shipment tracking details.

You can use the tracking information to monitor the progress of your delivery.

Delivery Information

To ensure successful delivery, customers are responsible for providing:

  • Accurate delivery address
  • Valid mobile number
  • Correct email address

Parfum De Roman is not responsible for delivery delays resulting from incorrect or incomplete shipping information.

Failed Delivery Attempts

If delivery cannot be completed because:

  • the recipient is unavailable,
  • the address is incorrect,
  • the customer cannot be contacted,

our courier may attempt delivery again. Additional delivery charges may apply for repeated delivery attempts.

International Orders & Customs

International customers are responsible for any customs duties, import taxes, VAT, or clearance charges imposed by their country's customs authorities.

Parfum De Roman is not responsible for delays caused by customs inspections or clearance procedures.

Damaged or Missing Items

If your order arrives damaged, defective, or with missing items, please contact our Customer Support within 48 hours of receiving your order.

Please include:

  • Order number
  • Photographs of the damaged package or item
  • Description of the issue

Claims submitted after 48 hours may not be eligible for replacement or compensation.

Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to:

  • Public holidays
  • Severe weather conditions
  • Customs inspections
  • Courier operational issues
  • High order volumes

Parfum De Roman will make every reasonable effort to keep customers informed of significant delays.