FAQs

Welcome to Parfum De Roman. Below are answers to some of our most frequently asked questions. If you need further assistance, please contact our Customer Support team.

Account

Do I need to create an account to place an order?

No. You can place your order as a guest without creating an account. However, creating an account allows you to track orders, save your delivery addresses, and enjoy a faster checkout experience.

How do I create an account?

Click on My Account and select Create Account. Enter your details, verify your email address (if applicable), and you're ready to shop.

I forgot my password. What should I do?

Click Forgot Password on the login page and follow the instructions to reset your password.

Orders

How can I place an order?

Simply browse our collection, add your desired products to your shopping cart, and proceed to checkout. Follow the payment instructions to complete your purchase.

Can I change or cancel my order?

Orders can only be modified or cancelled before they have been processed for dispatch. Please contact our Customer Support team as soon as possible if you need assistance.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email or SMS with your tracking number and courier details.

Shipping & Delivery

Where do you deliver?

We currently deliver across the United Arab Emirates and to selected international destinations, subject to courier availability and local regulations.

How long does delivery take?

Within the UAE

  • Major cities: Next working day
  • Remote areas: 2–4 working days

International Orders

  • Typically 5–10 working days, depending on customs clearance and destination.

Do you offer free shipping?

Yes. We offer free shipping on UAE orders of AED 85 and above. Shipping charges for smaller orders or international deliveries are calculated during checkout.

Payments

What payment methods do you accept?

We accept:

  • Visa
  • MasterCard
  • Apple Pay (if available)
  • Google Pay (if available)
  • Cash on Delivery (where available)
  • Other payment methods displayed during checkout

Is online payment secure?

Yes. All online transactions are processed through secure encrypted payment gateways. Parfum De Roman does not store your debit or credit card information.

Products

Are your perfumes authentic?

Yes. All products sold by Parfum De Roman are 100% genuine and sourced directly from authorized manufacturers or official distributors.

How should I store my perfume?

To preserve the fragrance quality:

  • Keep the bottle away from direct sunlight.
  • Store it in a cool, dry place.
  • Keep the cap tightly closed after use.

Proper storage helps maintain fragrance performance for several years.

How long do perfumes last?

The longevity of a fragrance depends on its concentration, skin type, weather conditions, and application method. On average, Eau de Parfum fragrances last between 6 and 10 hours, while some premium fragrances may last even longer.

Why does the fragrance smell different on different people?

Fragrance performance can vary based on:

  • Skin chemistry
  • Body temperature
  • Humidity
  • Lifestyle
  • Application method

These natural factors influence how a perfume develops throughout the day.

Returns & Refunds

Can I return a perfume?

Yes, provided the product is:

  • Unopened
  • Unused
  • Returned within the period specified in our Return Policy

Opened or used perfumes cannot be returned unless they are damaged or defective upon delivery.

When will I receive my refund?

Approved refunds are generally processed within 7–14 working days, depending on your payment provider.

Promotions

Can I use more than one promotional code?

Only one promotional code can generally be used per order unless otherwise stated in the promotion's terms and conditions.

Why isn't my discount code working?

Possible reasons include:

  • The code has expired.
  • Minimum purchase value has not been met.
  • The promotion is limited to selected products.
  • The code has already been used.
  • The promotion cannot be combined with other offers.

Customer Support

How can I contact Parfum De Roman?

You can contact our Customer Support through:

I received a damaged or incorrect product. What should I do?

Please contact our Customer Support team within 48 hours of receiving your order.

Include:

  • Your order number
  • Photos of the product and packaging
  • A brief description of the issue

Our team will review your request and assist you as quickly as possible.